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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
252 ratings and 173 comments received in the last 90 days.
19 March 2025
Only done by phone and e mail but very efficient
17 March 2025
Ben in sales was so helpful and knowledgeable. He helped me find the right deal and right car for my needs. He kept me informed throughout
15 March 2025
Couldn't have been better.
12 March 2025
Great Service from Harry Wilcockson
11 March 2025
The whole experience with Ben was fantastic
06 March 2025
Great showroom Professional service wonderful product
05 March 2025
Lovely car.
04 March 2025
Harry Wilcockson was excellent and help make the process of buying as enjoyable as possible
01 March 2025
Brilliant salesman .He was so helpful answering all questions and not pushy
01 March 2025
Ben and Ben at Vertu Mini were extremely friendly and helpful in explaining all the features of the various types of mini car. They patiently explained the various options open to us as this was our first purchase of a mini in a long time .
01 March 2025
Great service from sales person
28 February 2025
All staff were very nice and couldn't do enough for you.
26 February 2025
Very friendly a knowlegable
26 February 2025
Everything ok, kept informed throughout
25 February 2025
I don't think I could ask for anything more than I received. Willing, helpful staff who listened to me.
15 February 2025
Amazing customer service!
07 February 2025
Cannot fault anything .
02 February 2025
Fantastic handover, was made to feel super special. It's always a great experience buying from Cameron.
31 January 2025
Carl kept me updated often with the progress of my car. Purchasing the car was easy, and accessible to do from the comfort of my home. Test driving a car added value as well.
30 January 2025
The procedure at Vertu York is very customer focussed to make for a great experience
13 January 2025
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13 January 2025
The moment I stepped through the doors I couldn't have wished for more. Cameron listened was patient and understood what I needed. Knowing the brand and spec well enough to reassure me but not do the scary oversell. Communication was perfect.
08 January 2025
Again Carl Baker made the experience easy ,no stress he made it easy . Thank you so much Carl Baker
06 January 2025
Great deal despite finding a small scratch on the rear bumper , we have been advised to obtain a quote for the damage which will be paid by mini Vertu
05 January 2025
The whole process was made smooth and easy plus the car is stunning.
03 January 2025
Really well looked after
01 January 2025
always helpful and concise
30 December 2024
Very helpful service, took the time to understand our needs, work out what we wanted/needed and then secure the vehicle we desired.
22 March 2025
Satisfied
21 March 2025
Friendly and courteous reception staff. I was kept up to date with the ongoing work.
21 March 2025
Efficient and friendly.
21 March 2025
As above, great team that provide excellent customer service.
21 March 2025
I was supposed to be dropping my car and taking a courtesy car but they were able to do the work while I waited which save me a lot of time.
20 March 2025
The service advisor - Magan was outstanding, she looked after my every need and the car was returned quickly, complete and clean!!
20 March 2025
See above
20 March 2025
The complimentary clean never hoovers the boot or wipes down the internal door frames. Rang in at 3 to see when car ready, and to leave a message, got a text and was already getting a lift to pick up at 4.40
19 March 2025
Fantastic service
19 March 2025
Extra parts required Obtained ASAP and fitted within the day
18 March 2025
Very good staff, friendly and efficient
18 March 2025
Great reception, polite and friendly, comfortable waiting facilities.
18 March 2025
The communication is great
18 March 2025
Excellent in every aspect
18 March 2025
Clear explanation given of work carried out & all work completed to a high standard - plus car had been washed! Thank you
17 March 2025
Work done as required. Took a while to get a booking slot
17 March 2025
You deserve it!
17 March 2025
Don't like the service charge adding to the cost to have my car serviced at Mini
16 March 2025
Very good
14 March 2025
Lovely friendly staff at both drop off and pick up
14 March 2025
As above
14 March 2025
The service was good but it would have Ben better had I known to fully charge the vehicle before arriving.
14 March 2025
Jade was very efficient and pleasant to deal with and the courtesy car was clean and well presented.
13 March 2025
Lovely staff especially cameron
12 March 2025
I was sent a video report of the safety inspection which was very helpful
11 March 2025
Professional, helpful service .
10 March 2025
The staff were excellent
10 March 2025
I receive a friendly, professional welcome. The work done was explained fully, as was any follow up work that may be required. I am very happy with every aspect of service provided.
09 March 2025
helpful staff (arranged quick and convenient appointment for car to be looked at unlike on the phone when I was told I'd have to wait at least six weeks and Phone Mini Assistance if I broke down in the meantime - not good enough for a brand-new car)
07 March 2025
Staff were very helpful and friendly. They explained the service procedure and the work carried out fully. Useful recommendations on potential work required were made, without being pushy.
05 March 2025
As above
05 March 2025
Meeting expectations
05 March 2025
Everyone involved with the repair of our Mini was most helpful, professional and showed concerned about our personal situation. We were that impressed we had a Vertu sticker put in the back window and are willing to advertise your business for free!!
05 March 2025
Very happy. The staff are all so nice
04 March 2025
Very professional and completed the work in a timely manner
03 March 2025
Again excellent service and customer care
03 March 2025
We've been to the service department a few times in recent months and have dealt with Jade on a majority of these occasions. We have found her to be very helpful on all occasions and will continue to use Vertu Mini York for all our Minis.
02 March 2025
On arrival I was given a very clear outline of what was being done and what I would be charged with. Ultimately, the bill was exactly as expected.
02 March 2025
Warm welcome & kept informed.
01 March 2025
Very good the car has been returned fixed but not always cleaned as I stated on the automated booking form even though I totally empty the car before a visit .
01 March 2025
Professional and quick
25 February 2025
WS good but they haven't reset my computer for brakes been done so have to pop in again
25 February 2025
Video sent to my mobile started at 12.36 sat for 2 hours before it commencd
24 February 2025
Service took over 4 hours booked in for 12:00 picked it up at 16:55
23 February 2025
Failure to reset service needed indication required a revisit to the dealership
23 February 2025
Good friendly service offered by all
22 February 2025
Great service. Work completed in the timescale I was told.
22 February 2025
Jade was very helpful.
22 February 2025
As above
21 February 2025
Good customer service
20 February 2025
All explained very easy
19 February 2025
Positive attitude. Friendly staff. Love the vehicle health check video.
18 February 2025
Kept informed of how the service progressed
17 February 2025
Booking: A) unable to book from the app, no appointments available, ever B) took 17mins to book a standard first service. Unacceptable C) no curtesy cars, even with booking weeks in advance. No waiting appointments allowed. No collect option.
17 February 2025
Friendly and helpful
15 February 2025
We received a message to book the car in for service Oct/Nov which we did, then arrived and was told it didn't need a service till February. We could have had it done but didn't to incorporate the MOT. It is a 50 mile round trip
15 February 2025
On time and kept informed of what needed to be done.
14 February 2025
I was a little late for my appt but the staff were very friendly and accommodating
14 February 2025
Helpful staff who were available when I dropped my car off for its service. So much nicer dealing with people directly. Car was ready when they said it would be, and the complimentary wash and valet service was much appreciated.
13 February 2025
I was given a very convenient appointment and the checks were carried out speedily and efficiently.
12 February 2025
Great dealership. Does what they say they will. Helpful to requests where it is possible. Straight explanation if the can't do something
12 February 2025
Jade Coyle was so helpful and understanding. Very efficient and excellent communication skills
12 February 2025
Staff very friendly and approachable
11 February 2025
Very pleasant experience. Staff friendly and helpful.
11 February 2025
Highly satisfied
11 February 2025
Because the Service Technician Danny investigated my vehicle queries thoroughly and The Service Adviser Jade was a delight to speak too. She took time to understand the queries I was raising and made sure each query was dealt with.
11 February 2025
Kept up to date with progress
11 February 2025
Helpful friendly staff, efficient service
11 February 2025
As above
10 February 2025
No problems
10 February 2025
Polite, professional and knowledgeable
09 February 2025
Simple earn easy service
09 February 2025
Excellent staff
08 February 2025
The service was carried out efficiently and my mini was returned clean inside and out.
08 February 2025
Again as always a high standard of service from all departments.
08 February 2025
Very thorough going over the important items and not just trying to sell me what I don't need.
08 February 2025
As above
07 February 2025
Satisfied with the work carried out
07 February 2025
Friendly and efficient
07 February 2025
Friendly staff, and a nice area whilst waiting for my Mini's service.
07 February 2025
As previously stated above
06 February 2025
Did great work to my car fixed it and the warranty is very good
05 February 2025
It was just a health check but it was good to get tyres checked.
05 February 2025
As 1.
04 February 2025
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04 February 2025
Kept informed throughout, car valeted in and out.
04 February 2025
Everything done in a good time frame
04 February 2025
Everything booked completed on time as quoted
02 February 2025
Painlessly easy to get car serviced and mot
01 February 2025
Well I'd rather not have been subject to needing the service department at all given that my car is barely 3 months old. However, these things happen and under the circumstances they looked after me well.
01 February 2025
We have purchased a few mini's through Carl and Virtu York is very convenient for us & we are made to feel very welcome. Nothing is too much trouble
01 February 2025
Staff very helpful - particularly Jade who explained about the problem I had experienced with my car
31 January 2025
Excellent service
31 January 2025
Quality people who take care of you.
31 January 2025
Jade at Vertu made everything really easy for me, and was a total pleasure to deal with.
30 January 2025
Helped find and fix the scraping noise on my tires
30 January 2025
Brilliant !
29 January 2025
Always great speedy service
29 January 2025
Great service
28 January 2025
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28 January 2025
Top service fgrom start to finish. Service advisors were more than informative and helpful
27 January 2025
Quick and efficient service.
27 January 2025
Good service and informed by phone on progress by the receptionist
27 January 2025
Even though my mini was delayed by over six months I was kept updated and informed of progress and Cameron even came in his day off to complete hand over
27 January 2025
Friendly, helpful staff. Particular thanks to Jade on reception and Cameron Sharpe. Many thanks, Geraldine.
27 January 2025
Quick service and kept fully informed
26 January 2025
Cameron was an absolute joy to deal with and got me the car I wanted quicker than I thought I'd get it. Fantastic service!
26 January 2025
The repair itself was fine, the lack of communication was the hinderance
25 January 2025
Disappointed that I picked car up from service one day next day got a text saying needed a MOT
24 January 2025
Easy drop and collect. Fast service.
24 January 2025
All went well - no delays and clear communications
23 January 2025
Mini you can't beat as a car and as I previously said Carl is excellent and always helps me as best as possible
23 January 2025
Car completed on time and kept informed throughout.
23 January 2025
Jade was very helpful and friendly.
23 January 2025
The staff were helpful and friendly, they took the time to listen to my requirements.
23 January 2025
Carry out service in the time they said.
19 January 2025
Once at the garage the lady on reception and the service received were exceptional, however, the service I receive by phone isn't what it used to be and got cut off twice then someone failed to return my call, which could sway my decision on car type
19 January 2025
All good except I would have preferred a shorter waiting time for the sevice.
19 January 2025
Everything done to the standard I would expect
19 January 2025
Very satisfied all jobs completed even an extra job fitted in
19 January 2025
First time booked online
17 January 2025
Five star service, however costs are substantially higher than other service providers.
17 January 2025
Again excellent customer service whilst I attended for a recent service, I had to work and was really supported in doing so by being able to access a private office for my teams meetings, so much appreciated
16 January 2025
Nice staff. Waiting time is too long.
15 January 2025
Great receptionist even though in BMW showroom (disappointing & not great if customer wants to easily browse new product)
15 January 2025
As above, but the service was quick and efficient
14 January 2025
I was given good advice on items on the car that would need attention at the next service.
13 January 2025
easy to book on app
13 January 2025
Customer service excellent.
13 January 2025
All explained in plain language and everybody very pleasant
13 January 2025
All good except for letting me know when my car was ready
13 January 2025
Good honest car care.
12 January 2025
The staff are just excellent and a credit to the business and there's no other word to describe them!
09 January 2025
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09 January 2025
Efficient service
08 January 2025
Excellent valet above and beyond Although took a long time for MOT so had to leave it overnight, appreciated them keeping it in workshop to save time de icing in morning
08 January 2025
MOT was done efficiently and within the time stated
07 January 2025
Personal opinion
05 January 2025
It was easy to book my Mini in for the work. The showroom staff were efficient and helpful and I was kept informed of the progress of the work being done.
02 January 2025
On arrival the garage was packed with cars (entrance also) and no designated space to drop off car for servicing. A helpful mechanic moved my car for me-thank you-but would be better to have some spaces designated for drop off
02 January 2025
Good service
30 December 2024
Excellent service
30 December 2024
Went above and beyond making sure I was happy with my car
29 December 2024
Great service and communication
20 March 2025
All of the staff were a pleasure to meet.This vehicle was the third sold to me by Stacy in recent years.Her knowledge was excellent.She could not have been more helpful and always went the extra mile if required.