OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
202 ratings and 113 comments received in the last 90 days.
15 August 2024
Pre sales very positive and detailed also superb after sales servoce.
10 August 2024
Carl was very informative, helpful and professional.Even down to a cup of tea. Sales and staff excellent.
09 August 2024
this is my 2nd mini ive bought from vertu york ,both times I've had Rebecca as my sales advisor .on both occasions she has always gone above and beyond to assist me ,keeping me up to date with my order .she is a credit to your company
08 August 2024
Very satisfied from initial test drive through to purchase and collection. Had the same customer service person all the way through (Stacy) which was helpful - on the one occasion Stacy was not available, a colleague dealt with my query effectively
06 August 2024
Brilliant experience and impressed with the handover to ensure I understood the technology. Please pass on my thanks to Cameron and Ben.
03 August 2024
Really good star to finish
02 August 2024
Great sales person in Carl Baker he has great cistomer service as per comments to answer number 1
01 August 2024
Becky seemed as excited as we were when the new car arrived. It was presented with a sheet over it for a big reveal, and she took the time to show us all the new features our old mini did not have.
31 July 2024
Spent lots of time with us helping us get the right car for our needs
15 September 2024
I was surprised to learn that you no longer undertake pre-warranty end checks. I was promised this would happen as my warranty came to an end. I also requested my tyre pressures be reset at 2.8 and 2.3. They weren't. I now have to go elsewhere to do
15 September 2024
Efficient seevice
14 September 2024
I pay for a service plan but it is not value for money because the car's low mileage.
14 September 2024
Great service , friendly and attentive staff
14 September 2024
The service centre staff were brilliant. However the central Vertu computer systems are a bit off the mark - my car was booked in at the request of Vertu but was not due for the recommended procedure for another 5 months! A wasted journey.
13 September 2024
Vertu had booked my car in for a service AND a recall fitting but on the day said the parts for the latter would have to be ordered.
12 September 2024
I was kept informed whilst I waited for my mini to be serviced and checked.
10 September 2024
The whole process of having the car in for service was faultless.
10 September 2024
Completely satisfied
09 September 2024
Stacey from the sales team was knowledgeable and transparent, providing detailed information about the car and answering all of my questions thoroughly. I never felt pressured, which made the decision-making process much more comfortable.
05 September 2024
Polite always available and kept in contact