OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 123 comments received in the last 90 days.
29 June 2025
Everything went smoothly but the delivery time was too long.
19 June 2025
Cameron was brilliant to deal with. He kept me up to date and explained all of the features and options in my new car. He made buying and receiving my new car easy and exciting.
17 June 2025
Always informed what was happening and when delivery was to happen.
02 June 2025
Again we have been extremly impressed with Carl Baker and the team at Vertu Mini York. We have never felt pressured or uncomfortable when considering the purchase Of a new car due to the relaxed and friendly manner of Carl.
31 May 2025
Amazing service at Vertu Mini York. Stacey was fantastic
30 May 2025
Although they initially provided incorrect information when I was at the garage, they promptly called me as soon as they realised the mistake and handled the situation efficiently.
28 May 2025
A relaxed manner all the way through making the experience great.
23 May 2025
Harry was very helpful from start to finish. Communication was excellent - he kept me informed at every step of the process and was always prompt to respond to my queries. He spent time showing me the features of my new car. Highly recommended!
21 May 2025
Excellent service from Carl Baker during the handover and general communication during the process of buying the mini.
08 July 2025
Fantastic service and staff brilliant
08 July 2025
couldn't ask more from the customer service team. From Kevin who organised the appointment and car to the Ladies on the front desk when I arrived at Clifton moor.
08 July 2025
See previous answer
06 July 2025
As above
05 July 2025
Once the solution was found in Mini HQ, Vertu were very professional in how I was handled and the new map installed.
04 July 2025
Only had MOT, no problem and was given a paper copy, a big plus for me
02 July 2025
My car was ready when I was told it would be, I was emailed a little video showing the tyres etc. and my car was "showroom ready" was the valet that it had!
02 July 2025
As above
02 July 2025
Efficient and friendly
02 July 2025
car checked. no hassle. nice waiting conditions
04 July 2025
Relaxed atmosphere no messing about no problems just so easy